Feedback and Complaints

feedback form
complaint form

At Affirm Counselling and Consulting we are dedicated to providing exceptional support and care. Your feedback is valuable to us, and we are committed to ensuring a transparent and effective process for addressing any concerns you may have.

Your Feedback Matters

We value your opinions, suggestions, and experiences. Your feedback helps us continually improve our services. We will ask for feedback which can be provided verbally, in writing, or through surveys or feedback forms. Here’s how you can share your thoughts with us:

1. Feedback Form

Complete our feedback form. Your responses will be treated confidentially.

2. Email Us

Send us an email at admin@affirmcc.com.au with your feedback, compliments, or suggestions.

3. In Person

Feel free to speak with any staff member in person about your experiences.

Complaints Handling

We take all complaints seriously and aim to resolve them promptly and fairly. If you have a concern, follow these steps:

1. Lodge a Complaint

Use feedback form available, providing details of your complaint.

2. Contact Us

Reach out to us at admin@affirmcc.com.au or 0461 425 726.

What to Include in Your Complaint

To assist us in resolving your concern, please include the following information:

  • Your name and contact details.
  • A clear description of the issue.
  • Any supporting documents or relevant information.

Our Commitment

We are committed to:

  • Treating all feedback and complaints seriously and confidentially.
  • Keeping you informed throughout the resolution process.
  • Learning from your experiences to enhance our services.

Need Support?

If you require support during the feedback or complaints process, please don’t hesitate to contact us at admin@affirmcc.com.au or 0461 425 726.

Don’t feel comfortable bringing a complaint to us?

You don’t need to submit a complaint with us. If you have a serious complaint you can talk to the NDIS Commission or the Australian Association of Social Workers (AASW).

NDIS Commission

For Participants – Make a Complaint | NDIS Quality and Safeguards Commission (ndiscommission.gov.au)

AASW

https://www.aasw.asn.au/about-aasw/ethics-standards/making-a-complaint/